One Platform for Every Investigation

What Is SentinelOps?

SentinelOps is an Australian-built investigation case management platform designed for organisations that conduct investigations where outcomes must be defensible. It replaces the fragmented combination of Excel trackers, SharePoint folders, shared email inboxes, and ad-hoc processes that most Australian investigation teams currently rely on.

The platform provides structured workflows for the entire investigation lifecycle, from initial intake and triage through evidence collection, analysis, decision-making, and reporting. Every action is logged in an immutable audit trail. Every piece of evidence maintains chain-of-custody integrity. Every investigation produces documentation that can withstand regulatory examination, legal proceedings, and board scrutiny.

SentinelOps was built by experienced Australian investigators who spent decades conducting investigations across military, law enforcement, and corporate environments. The platform reflects real investigation workflows, not theoretical processes designed by software engineers who have never managed a case.

Who SentinelOps Is Built For

SentinelOps serves six core industry segments across the Australian market:

• Enterprise Security & Corporate Investigations: CSOs and corporate investigation teams at ASX-listed organisations managing fraud, insider threats, whistleblower disclosures, and regulatory inquiries
• Government & Public Sector: Federal and state government investigation units conducting administrative investigations, misconduct inquiries, and compliance enforcement
• Intelligence & Security Consultancies: Investigation firms conducting corporate due diligence, background screening, security consulting, and digital forensics
• Insurance Special Investigation Units: SIU teams investigating fraudulent claims, managing panel investigators, and preparing evidence for AFCA disputes
• Workplace Investigations (HR & Employee Relations): HR teams conducting workplace complaints, misconduct investigations, and compliance reviews under Positive Duty and WHS obligations
• Financial Crime & AML: Financial crime teams managing suspicious matter investigations, AUSTRAC compliance, and transaction monitoring alerts

Core Platform Capabilities

Case Management

The case management module provides structured workflows for the entire investigation lifecycle. Cases are created through standardised intake processes, assigned to investigators based on expertise and capacity, tracked through configurable status workflows, and closed with documented outcomes and recommendations.

Case linking connects related matters. A whistleblower disclosure that triggers a fraud investigation that surfaces a regulatory compliance failure. Pattern detection identifies connections that fragmented tools miss.

Evidence Management

The evidence management system enforces chain-of-custody controls from the moment evidence is collected. Every access, modification, and export is logged. Evidence integrity is verifiable. When evidence needs to be produced for legal proceedings, regulatory examinations, or board inquiries, the chain of custody is documented and defensible.

AI-Assisted Investigation

AI capabilities augment investigator judgement without replacing it. AI-assisted analysis identifies patterns across cases, OSINT integration brings external intelligence into the investigation workflow, and AI-assisted report drafting accelerates documentation without compromising quality. All AI outputs are flagged as AI-assisted, ensuring transparency and accountability.

Audit Trails

Immutable audit trails capture every action within the platform: case creation, evidence access, status changes, report generation, permission modifications, and login events. These records cannot be altered or deleted, even by system administrators. When a regulator asks “who knew what, when, and what did they do about it?”, SentinelOps provides a complete, tamper-evident answer.

Reporting & Analytics

Board-ready reporting transforms investigation data into actionable intelligence. Dashboards track case volumes, resolution times, cost-per-investigation, and risk trends. Regulatory reports demonstrate compliance with specific frameworks. Trend analysis identifies emerging patterns before they become systemic issues.

Integrations

API-first architecture connects SentinelOps with your existing technology ecosystem: SSO/SAML for identity management, SIEM integration for security operations, HR system connectivity for workplace investigations, and document management integration for evidence workflows.

Why Spreadsheets and SharePoint Fail

Most Australian investigation teams manage cases using some combination of Excel, SharePoint, email, and shared drives. This approach fails in three critical ways:

No audit trail. When a regulator examines your investigation process, they need to see who accessed what information, when decisions were made, and whether procedures were followed. Spreadsheets and email chains cannot provide this evidence.

No evidence integrity. Documents saved to shared drives can be modified, deleted, or moved without any record of the change. There is no chain-of-custody control, no integrity verification, and no access logging. Evidence handled this way may be inadmissible in legal proceedings.

No defensible process. When a Fair Work Commission hearing examines whether you followed procedural fairness, or when AUSTRAC examines whether your SMR investigation process meets regulatory expectations, you need to demonstrate a structured, repeatable methodology. Ad-hoc processes documented in Word templates cannot meet this standard.

Why Legacy Investigation Platforms Fall Short

Several investigation case management platforms exist in the market, but most share common limitations that make them unsuitable for the Australian regulatory environment:

North American regulatory focus. Platforms built for the US and Canadian markets are designed around SOX, HIPAA, EEOC, and SEC compliance. They do not natively support Australian frameworks: AUSTRAC AML/CTF, Positive Duty, SOCI Act, WHS psychosocial hazards, or whistleblower protections under the Corporations Act.

Data sovereignty concerns. Platforms hosted on US or Canadian infrastructure may be subject to foreign government data access under legislation like the US CLOUD Act. For Australian government agencies, critical infrastructure operators, and organisations handling sensitive investigation data, this is a disqualifying risk.

Generic workflows. Many platforms are adapted from IT service desk or compliance management tools. Their investigation workflows are generic rather than purpose-built, forcing investigation teams to work around the software rather than with it.

Australian Regulatory Alignment

SentinelOps is designed around the specific regulatory obligations facing Australian organisations:

Regulation	Obligation	SentinelOps Support
AUSTRAC AML/CTF Act	3-day SMR lodgement, investigation documentation	Deadline tracking, AI-assisted drafting, examination-ready records
Positive Duty	Prevent and respond to workplace harassment	Structured intake, AHRC-aligned workflows, trend reporting
SOCI Act	Critical infrastructure risk management	Cross-domain case management, incident reporting workflows
WHS Psychosocial	Psychosocial hazard identification and response	Complaint handling, investigation workflows, hazard documentation
Whistleblower Protection	Confidentiality, investigation obligations	Access controls, confidentiality enforcement, audit trails
Fair Work Act	Procedural fairness, defensible decisions	Decision documentation, procedural fairness audit trails

Frequently Asked Questions

What types of investigations does SentinelOps support?

SentinelOps supports any investigation that requires structured case management, evidence handling, and defensible documentation. This includes workplace complaints, fraud investigations, AML suspicious matter assessments, insurance claims investigations, whistleblower disclosures, security incidents, regulatory inquiries, and misconduct investigations.

How long does implementation take?

Implementation timelines vary based on organisational complexity, integration requirements, and the number of users. Typical implementations range from two to six weeks, including configuration, data migration, integration setup, and user training.

Does SentinelOps replace our existing investigation methodology?

No. SentinelOps supports and enforces your existing investigation methodology through configurable workflows. The platform ensures consistency across investigators and cases without imposing a one-size-fits-all approach.

Is SentinelOps suitable for small investigation teams?

Yes. SentinelOps is designed to scale from small teams of two to three investigators up to enterprise deployments with hundreds of users across multiple business units. Smaller teams often see the greatest proportional benefit, as structured tooling replaces the manual processes that consume a disproportionate amount of their time.

How does SentinelOps handle data sovereignty?

All customer data is hosted in Australian data centres. SentinelOps does not route, store, or process customer data in overseas jurisdictions. For more detail, see our Security & Data Sovereignty page.