Investigation Reporting That Drives Decisions

From Data to Intelligence

Investigation teams generate valuable data: case volumes, resolution times, outcome patterns, risk trends, and compliance metrics. In most organisations, this data is trapped in spreadsheets, inaccessible to decision-makers who need it, and invisible to regulators who expect it.

SentinelOps transforms investigation data into actionable intelligence. Dashboards provide real-time visibility. Reports communicate investigation function performance to boards, executives, and regulators. Trend analysis identifies emerging risks before they become systemic issues.

Dashboard Capabilities

Real-Time Operational Dashboards

Investigation supervisors need real-time visibility into their team’s workload and case portfolio. SentinelOps operational dashboards provide:

• Case volume overview: total open cases, new cases this period, cases closed, cases overdue
• Status distribution: cases by workflow stage, identifying bottlenecks
• Investigator workload: cases assigned per investigator, capacity utilisation
• Priority breakdown: cases by priority level, ensuring high-priority matters receive appropriate attention
• Deadline tracking: upcoming regulatory deadlines, overdue milestones, and escalation alerts

Executive Dashboards

Board members and executives need different information than investigation supervisors. Executive dashboards focus on:

• Risk trends: emerging patterns across investigation categories, business units, and geographies
• Compliance posture: regulatory deadline compliance rates, examination readiness indicators
• Cost metrics: cost-per-investigation, total investigation spend, resource utilisation
• Outcome analysis: investigation outcomes by category, substantiation rates, recommendation implementation
• Year-over-year comparisons: investigation volume and complexity trends over time

Customisable Views

Dashboards are configurable to display the metrics most relevant to each user’s role. A Chief Security Officer sees enterprise risk trends. An investigation supervisor sees team workload and case progress. A compliance officer sees regulatory deadline adherence.

Board-Ready Reporting

Structured Board Reports

When the Audit and Risk Committee asks for an investigation function update, most CSOs spend days manually compiling data from spreadsheets. SentinelOps generates structured board reports that include:

• Executive summary: key metrics and notable matters (appropriately redacted)
• Volume and trend analysis: case volumes by category with period-over-period comparison
• Regulatory compliance: deadline adherence, examination outcomes, compliance programme effectiveness
• Resource analysis: investigator utilisation, external investigation spend, cost-per-case metrics
• Risk indicators: emerging patterns, high-risk categories, geographic concentrations
• Recommendations: data-driven recommendations for resource allocation, process improvement, or policy change

Scheduled Reports

Reports can be scheduled for automatic generation: monthly board packs, quarterly compliance summaries, annual investigation function reviews. Scheduled reports ensure consistent, timely reporting without manual effort.

KPI Tracking

Investigation Performance Metrics

SentinelOps tracks the key performance indicators that investigation teams need to measure and improve their effectiveness:

KPI	What It Measures	Why It Matters
Time to commence	Days from intake to investigation start	Regulatory deadlines and organisational responsiveness
Investigation duration	Days from commencement to closure	Efficiency and resource allocation
Cost per investigation	Total cost including investigator time and external spend	Budget justification and efficiency benchmarking
Substantiation rate	Percentage of investigations with substantiated findings	Investigation quality and threshold calibration
Deadline compliance	Percentage of regulatory deadlines met	Regulatory risk exposure
Backlog age	Average age of open cases	Workload management and resource adequacy
Recommendation implementation	Percentage of recommendations actioned	Investigation impact and organisational responsiveness

Benchmarking

Over time, KPI data enables benchmarking by comparing current performance against historical baselines, organisational targets, or industry norms. Benchmarking supports resource justification, process improvement, and strategic planning.

Trend Analysis

Pattern Identification

Trend analysis identifies patterns across your investigation portfolio that individual case management cannot reveal:

• Category trends: are workplace complaints increasing? Are fraud investigations becoming more complex?
• Geographic patterns: are specific offices, regions, or business units generating disproportionate investigation volumes?
• Temporal patterns: do certain case types spike during particular periods (budget cycles, restructures, policy changes)?
• Root cause patterns: do investigations in a particular category consistently identify the same underlying issues?

Predictive Indicators

Historical trend data can identify predictive indicators, patterns that precede increases in specific investigation types. For example, an increase in informal complaints may predict a rise in formal investigations. An increase in transaction monitoring alerts may indicate emerging financial crime risks.

Regulatory Reporting

Framework-Specific Reports

SentinelOps generates reports aligned with specific Australian regulatory frameworks:

• AUSTRAC compliance reporting: SMR volumes, investigation timelines, examination preparation metrics
• Positive Duty reporting: complaint volumes, response times, investigation outcomes, trend analysis for AHRC compliance
• SOCI Act reporting: critical infrastructure incident investigations, CIRMP compliance metrics
• WHS psychosocial reporting: psychosocial hazard complaint volumes, investigation outcomes, hazard identification trends
• Whistleblower reporting: disclosure volumes, investigation timelines, confidentiality compliance

Compliance Dashboards

Dedicated compliance dashboards track regulatory obligation performance across all applicable frameworks, providing a consolidated view of your organisation’s compliance posture.

Export & Distribution

Multiple Formats

Reports can be exported in multiple formats: PDF for board distribution, Excel for further analysis, and structured data exports for integration with enterprise reporting platforms.

Access Controls

Report access follows the same role-based access controls that govern all SentinelOps data. Sensitive investigation details can be appropriately redacted in board-level reports while remaining accessible in operational-level reports.

How SentinelOps Helps

Current State	With SentinelOps
Days of manual data compilation for board reports	Automated board-ready reports generated on schedule
No visibility into investigation workload or capacity	Real-time dashboards showing team utilisation and case status
Regulatory deadline tracking via calendar reminders	Automated deadline monitoring with escalation alerts
Trend identification dependent on individual memory	Systematic trend analysis across your full investigation portfolio
KPI reporting limited to what can be extracted from spreadsheets	Comprehensive KPI tracking with benchmarking and period comparison

Frequently Asked Questions

Can we create custom reports?

Yes. SentinelOps supports custom report templates that combine the metrics, filters, and visualisations most relevant to your organisation. Custom reports can be saved and scheduled for recurring generation.

Can reports be shared with external stakeholders?

Reports can be exported and shared with external stakeholders such as auditors, legal counsel, or regulators. Access controls ensure that exported reports contain only the information appropriate for the recipient.

How far back does historical data go?

Reporting and analytics have access to your full investigation data history from the point of SentinelOps implementation. Organisations that migrate historical case data during implementation gain immediate access to historical trend analysis.

Can SentinelOps integrate with our existing BI platform?

Yes. SentinelOps supports data export and API access for integration with enterprise business intelligence platforms such as Power BI, Tableau, or Looker. See Integrations for more detail.

Are dashboards real-time?

Yes. Operational dashboards reflect current case status, investigator workload, and deadline information in real time. Scheduled reports capture data as of the reporting period end date.